Frequently Asked Questions

About the cat lounge experience

  • Yes, our cat lounge experience is by reservation only due to limited capacity in the cat lounge (10 spots per hour). You can make a reservation here.

  • We understand things come up, and you can reschedule or cancel your appointment via your booking email confirmation up to 48 hours in advance of your original appointment day/time. Refunds will cover the ticket price only, but will not include credit/debit card processing fees. If less than 48 hours in advance, you can reach out to info@nabicatcafe.com and we will try our best to reschedule to a future date/time, but we will not be able to provide a refund. We will not be able to reschedule/refund you if it is less than 24 hours in advance.

  • There is street parking on The Alameda and neighboring streets of the cat cafe. Please note resident permit parking only signs on certain streets. Please plan to arrive 10-15 minutes early to ensure you can find parking (and order any drinks/pastries prior to your cat lounge experience)!

  • The number of cats will fluctuate depending on availability with the rescue organization we partner with, but we will typically house 8-10 cats at our cat lounge at any given time.

  • There will be up to 10 guests in the cat lounge per hour, as we want to make sure each customer gets to spend quality time with the cats in a relaxing environment. We also want to minimize the stress level for the cats.

  • Yes, children 5 and older are allowed into the cat lounge, as we believe this is a good opportunity to teach children how to interact with and experience the joy of cats. There will need to be one adult (18+) per two children 12 and under to supervise to ensure a safe environment for both guests and cats.

  • Yes, shoes will need to be taken off prior to entering the cat lounge. Socks are also required, but if you forget to bring/wear them, socks will be available to purchase at the cafe. We want to ensure a healthy environment for our feline friends.

  • Yes! Our cafe drinks and pastries are allowed to be consumed in our cat lounge. See our drink menu here. Pastries are also sold daily in partnership with local bakeries. Please check in-store for offerings! Outside food and drinks are not allowed inside our cat lounge.

  • We ask that you would please refrain from feeding the cats to maintain their health; however, during certain times of the day, we may let customers feed a few cat treats that we will provide 🙂

  • No, please keep your own cat at home (which is probably what your cat wants anyways). Nabi Cat Cafe is a place for rescue cats looking for their forever homes.

About the cats

  • We are excited to partner with Town Cats, a 501(c)(3) rescue organization, to essentially be a foster home for cats. We are working with this rescue organization to ensure the cats housed at Nabi Cat Cafe are all spayed/neutered, vaccinated, microchipped, and ready to be adopted.

  • All cats at our cafe will be adoptable! You can check out which adorable cats are currently staying at our cafe on the Town Cats x Nabi Cat Cafe adoptable cats page.

  • Wonderful! Firstly, please read the Town Cats adoption information page to learn more about the adoption process and pricing. After filling out an online adoption application, we’ll interview you and key members of your household to ensure that everyone is happy with the commitment required. If it seems to be a good match, we’ll schedule a time you can take the cat directly from Nabi Cat Cafe to your loving home. We currently do not offer same-day adoptions.

  • We are unfortunately unable to accept surrendered cats directly. Here are a few recommended shelters/rescues in the Santa Clara area that accept surrendered animals. Please ensure to read their intake guidelines carefully to follow their surrender processes.

  • We’re so sorry to hear it doesn’t feel like it’s working out. For potential surrenders, please email surrenders@towncats.org with your specific situation for further conversations and next steps.

About us

  • Cat cafes have been gaining traction in the US market, but are numerous and established in Asia. Cat cafes are a safe space for cats of all breeds and ages to relax and interact with visiting human guests.

    While not all cat cafes have the adoption concept, Nabi Cat Cafe’s mission is to partner up with a local rescue organization to focus on helping rescue cats have a second chance in life. We hope many who visit our cafe fall in love with the cuddly felines and become their forever compawnion (or servants 👀).

  • “Nabi” (nah-bee) directly translates to “butterfly” in Korean, but is also a commonly used nickname in Korea for cats found on the streets. This is similar to how we would say “Fido” in English as a substitute name if we don’t know the individual dog’s name.

  • We are currently not hiring any roles at the moment.

  • Yes! We have volunteer opportunities through our partner rescue, Town Cats, a 501(c)(3) organization. Please fill out this form if you are interested in volunteering.

  • Yes, you definitely can order drinks (and pastries when available) to-go! You can walk in and order at our front cafe. Preview our drink menu here.

  • Currently, we don’t offer private events, but we’re hoping to have options in the near future.

  • Visiting our cat lounge is the best form of support for us, as the ticket sales help fund our cat haven, and the human interaction is fantastic for our cats in need of love. We also have merchandise that is available for purchase in-store. Additionally, word of mouth is the most invaluable resource for us - we humbly ask to share your experience with friends & family and post on social media to spread more awareness on the joy of cats, with the goal of finding more cats their forever homes!

If we weren’t able to answer your questions in the FAQ section, please email us at info@nabicatcafe.com. We will try to reply as soon as possible, but we appreciate your understanding in advance if there are any delays in response due to the day-to-day business operations.